Cancellation Policy
FitRight HQ Appointments
We understand that we live busy and often unpredictable lives, however at FitRight HQ we require 24 hours notice for any appointment cancellations (including clinical exercise classes). A cancellation fee equal to 50% of the consultation fee will apply for non attendance or cancellation within 24 hours. Thank you for understanding that our time is valuable.
If you do need to cancel your appointment, you can do so via your confirmation email or reminder email or by calling or emailing us.
FitRight Group Exercise Classes
Refunds/Cancellations
Please note that we do not offer ‘change of mind’ refunds for our classes or courses. In exceptional circumstances (eg medical reasons), a refund or option to transfer to an alternate date may be offered. Should this occur, a letter from your health professional may be requested.
FitRight requires a minimum of 2 working days notice to transfer to another course if you cannot attend. Any cancellation requests must be forwarded in writing via email to hello@fitright.au. Please kindly note that a voicemail message is not accepted as a notification of a cancellation.
Course transfers or refunds are at the discretion of FitRight management and are final.
Class and Course Cancellations by FitRight
We make every effort to ensure all Studio and Aqua classes aren’t affected, however in certain circumstances, classes may be cancelled (i.e. due to instructor sickness/uncovered leave/pandemics). When this occurs, you will be notified as soon as possible, and offered either an online/recorded video alternative, or a course or class transfer equal to the cost of this class or course. All refunds and transfers offered are at the discretion of FitRight and can be withdrawn or modified at any time.
Any missed online classes can be accessed retrospectively and so will not be refunded. Instructor initiated class cancellations (where a replacement instructor is not available) will result in class credits being offered (equal to the number of classes cancelled).
In the unlikely event that classes are cancelled due to low participant numbers, a refund or option to transfer to an alternate date will be offered.
Make up Classes
FitRight offers participants 1 make up class per 8 week course. This is subject to availability and must be completed within the current 8 week course block. Make up classed must be booked in by contacting hello@fitright.au or 6444 7994 . Once you have organised a suitable alternative class this cannot be changed. We also send out a weekly email to you with some online alternatives for workouts if you miss a week.
Should you be aware of any dates that you’re unable to attend (eg holidays) prior to enrolling, you will be able to enrol for casual classes (these become available after the first class) or you can contact hello@fitright.au to discuss further.
The FitRight Membership Cancellations
The FitRight Membership is offered on an ongoing basis with a recurring subscription. The FitRight Membership subscription payment processor is PayPal, Inc. To cancel your subscription, you will need to go through PayPal. For instructions on how to cancel your subscription through PayPal, click here.
Your subscription rate is guaranteed for as long as you remain subscribed without cancelling. PayPal will notify you if there is a problem processing your payment before attempting a second time. After a second failed attempt, your account is at risk of cancellation. It is your responsibility to keep your payment details up to date to prevent unwanted cancellation of your subscriptions. By cancelling, you forfeit any discounted rate you were grandfathered into.
You can cancel your subscription at any time, but subscription payments are not refundable. To prevent future payments from being processed, you will need to cancel your subscription through PayPal before your next payment is due. As long as you cancel before your next scheduled payment, you will no longer be billed for future payments.